Last updated: 17 October 2026
Psyche & Co. sells digital content — audio and video courses, audiobooks, ebooks and music — together with a small number of one-to-one services. Because digital products are delivered instantly and cannot be returned, our refund terms differ from those for physical goods. This policy explains your rights and how to reach us.
1. Your 14-day right to cancel (EU/EEA consumers)
If you are a consumer in the EU or EEA, you have the right to cancel your purchase within 14 days of the order without giving a reason, under the EU Consumer Rights Directive and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
2. Digital content — when the right to cancel ends
Our courses, audiobooks, ebooks and music are digital content supplied without a physical medium. By completing your purchase you expressly request that we supply the content immediately, and you acknowledge that once you begin downloading, streaming or accessing it, you lose your right to cancel. If you have not yet accessed or downloaded the content, you may still cancel within 14 days for a full refund.
3. Spiritual Direction and other one-to-one sessions
Private sessions are a service. You may cancel within 14 days of purchase for a full refund, provided the session has not yet taken place. Once your session has been delivered, the right to cancel no longer applies. If you need to reschedule, please let us know at least 48 hours before your appointment and we will do our best to find a new time.
4. Faulty, incomplete or incorrect content
Your legal guarantee rights are unaffected by this policy. If a file won't download, is corrupted, incomplete, or materially different from its description, contact us within a reasonable time and we will fix the problem, replace the file or, where we cannot resolve it, refund you in full.
5. Duplicate or mistaken purchases
If you accidentally buy the same product twice, or purchase the wrong product and have not accessed it, let us know and we will refund the duplicate or mistaken order.
6. How to request a refund or cancellation
Use our contact form with your order number and a short description of the issue. You may also use the EU model withdrawal form, but you don't need to. Approved refunds are issued to your original payment method within 14 days of our decision; your bank or card provider may take a few further days to show it.
7. Questions
We want you to be glad you bought from us. If anything is unclear, please get in touch before purchasing and we'll happily help.